FAQ

General

Question: Is there a minimum age requirement to make online purchase from this site?
Answer: The minimum age to make a purchase on this site is 21 years old. Please click here for full set of Purchase Terms & Conditions.

Question: Do I have to register for an account to purchase online?
Answer: Yes, this one-time free registration is to set up an account to facilitate your online shopping. The next time when you want to make an online purchase, you can simply log in with your username and password. Furthermore, we will store your order in the account so that you can keep track of your order status and order history.

Question: How do you use my personal information?
Answer: In order to make the shopping experience a fruitful one, we will keep you updated on products, events and promotions. Please refer to Privacy Policy for complete information on usage of your personal information.

Question: Is it secure to make online purchase at this site?
Answer: This site is secured with Extended Validation SSL certificates from VeriSign to ensure security of your data and transactions.

Question: Can I share the account username and password with my friend?
Answer: We strongly advise that you keep your username and password confidential. If your friend is interested to purchase from this site, we encourage him/her to sign up for an account at store.brandsworld.com.my. Please refer to Use of Website Terms for complete information.

Question: What should I do if I discover my account has been used without my permission?
Answer: Please notify us via 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) or email. We will terminate the account for you to prevent any unauthorized transaction.

Order

Question: Is there a minimum order purchase value for this site?
Answer: There is no minimum order required for this site. A RM5 delivery fee will apply if your order is below RM80.

Question: How do I know if I have submitted my order successfully and when will it be confirmed?
Answer: Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please inform us via 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) if you did not receive the order confirmation email.

If we are unable to fulfill your order due to unforeseen circumstances, we will notify you via phone within 2 working days.

Question: What should I do if I have problem placing an order via this site?
Answer: You can call us at 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) for assistance if you encounter any problem.

Question: How can I check my order status and records?
Answer: You can check your order status, purchased items and order history by logging into My Account with your username and password.

Delivery

Question: Where can you deliver the products to?
Answer: We provide shipping service within West Malaysia only.

Question: Is there any delivery fee?
Answer: You can enjoy free delivery if your order is RM80 and above. A RM5 delivery fee will apply if your order is below RM80.

Question: Can I change my delivery address after my order has been confirmed?
Answer: You can call us at 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) to change your delivery address, however, applicable charges may apply.

Question: When can I receive my purchased items?
Answer: You will receive your purchased items approximately 5 working days after the receipt of order confirmation via email. However, we do not guarantee that the delivery will 100% take place within this estimated time frame, depending on the transporter’s availability and the final delivery arrangement. Any dates quoted by us for the delivery of the products are approximate only and shall not form part of our contract with you.

Kindly refer to the full Purchase Terms & Conditions for more details.

Question: Can I request for express delivery?
Answer: We do not provide express delivery at the moment.

Payment and Pricing

Question: What are the available payment options for online purchase?
Answer: We accept Visa and MasterCard for online payment.

Question: Do you accept installment payment?
Answer: We do not accept installment payment at the moment.

Account

Question: What should I do if I forget my password?
Answer: You can click here for verification of your personal information. Upon successful verification, we will send an email to your registered address for you to reset your password.

Question: How can I update my particulars and/or reset my password?
Answer: You can update your particulars and/or reset your password by logging into My Account with your username and password.

Question: What should I do if I forgot my username?
Answer: You can call us at 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) for assistance.

Question: How do I unsubscribe from promotional messages?
Answer: You can log into My Account with your username and password to unsubscribe from promotional messages.

Question: How can I terminate my account?
Answer: You can call us at 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) to terminate your account.

Return

Question: What if the products delivered are different from my order?
Answer: You are strongly advised to check your products immediately upon receipt. You may reject the order on the spot if you discover that the product is different from your order. If you are not around to check the order, you can also call us at 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) within 7 days from date of receipt to arrange for a return. We will absorb any additional delivery charge.

Question: Can I return the products I bought from this site?
Answer: We want to ensure that you have a pleasant online shopping experience thus we will happily accept returns in accordance with the following Return Policy:

Call us at 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays) to request for a return within 7 days from receipt of products.
Products must be unopened and in good resalable condition.
Gift/premium accompanied with the products is in its original condition.
You may request for collection of returned products however it is subject to a collection charge.

Membership

Question: What are the benefits of being a BRAND’S®World member?
Answer: You can enjoy purchasing products from this site at member price. There will also be special product promotion, birthday treats, exclusive member events and e-newsletter issued to all members.

Question: How do I become a BRAND’S®WORLD member?
Answer: You can become a BRAND’S®WORLD member by making a purchase from this site or from 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays).

Question: Do I have to pay for BRAND’S®WORLD membership?
Answer: The BRAND’S®WORLD membership is offered free of charge to our loyal customers.

Question: What is the duration of the membership?
Answer: You can enjoy BRAND’S®WORLD membership for 2 years.

Question: Can I extend my BRAND’S®WORLD membership if it is expiring?
Answer: You can renew your BRAND’S®WORLD membership for another 2 years by making a purchase from this site or from 1300 228 300 (Mondays – Fridays, 9am to 5pm, except public holidays).

FAQ

General

Order

Delivery

Payment and Pricing

Account

Return

Membership

General

Order

Delivery

Payment and Pricing

Account

Return

Membership

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